Privacy Policy

GenQSet ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform, website, and related services. By using GenQSet, you consent to the practices described below.

1. Information We Collect

We collect information that identifies you or relates to you as an identifiable person:

• Account Information: Name, email address, password hash, and profile preferences when you register.
• Usage Data: Log data such as IP address, device type, browser, pages visited, features used, timestamps, and AI interaction history.
• User Content: Text, documents, prompts, and files you upload or generate through the Service.
• Communication Data: Messages you send to our support team, feedback, or survey responses.
• Payment & Billing: If applicable, we collect billing details through secure third-party processors. We do not store full credit card numbers.

2. How We Use Your Information

We process your data for legitimate business purposes:

• To provide, maintain, and improve AI-generated responses and platform features.
• To personalize your experience, including saved preferences and workflow suggestions.
• To troubleshoot technical issues, enhance security, and prevent fraud.
• To communicate with you about updates, security alerts, and support requests.
• To analyze usage patterns and develop new AI models (with anonymization where possible).
• To comply with legal obligations or enforce our Terms.

3. Legal Basis for Processing (GDPR & CCPA)

For users in the European Economic Area or California, our processing is based on: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; or (d) legitimate interests that do not override your rights. You may withdraw consent at any time.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information in these limited scenarios:

• Service Providers: Trusted third parties who assist with hosting, analytics, email delivery, and customer support (they are bound by confidentiality agreements).
• Legal Requirements: If required by law, court order, or governmental request to protect our rights or public safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• With Your Consent: When you explicitly authorize sharing.

5. Data Retention

We retain your account data as long as your account is active or as needed to provide services. User Content may be retained for up to 30 days after account deletion unless earlier removal is requested. Anonymized or aggregated data may be kept indefinitely for research and improvement. You may request deletion of specific data by contacting us.

6. Security Measures

We implement technical and organizational safeguards including encryption in transit (TLS 1.3), encrypted storage for sensitive fields, access controls, regular security audits, and employee training. However, no internet transmission is 100% secure, and you use the Service at your own risk.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Export a copy of your data (data portability).
• Restrict or object to certain processing.
• Lodge a complaint with a supervisory authority.

To exercise these rights, email contact@genqset.com. We will respond within 30 days.

8. Children's Privacy

Our Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us to delete it.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our servers or service providers operate. We ensure appropriate safeguards such as Standard Contractual Clauses where required by law.

10. Cookies & Tracking Technologies

We use essential cookies for authentication and security. For detailed information, please see our Cookie Policy. You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this policy periodically. Material changes will be notified via email or prominent notice on our platform. The "Effective date" at the top indicates the latest revision.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices:

contact@genqset.com

+1 615 981 4523

1900 Church St Alley STE 300, Nashville, TN 37203, USA